Registration and referral

We strive to keep waiting times as short as possible. Additionally, we value maximum transparency regarding the current waiting times. For different indications for care, we have different waiting times, see below.

IMPORTANT INFORMATION: due to the care ceiling that we are allowed to provide in 2025, we unfortunately will not be accepting new patients this year who are insured with CZ (including subsidiaries OHRA, Nationale Nederlanden, and Just). If you still wish to be referred to us, please contact CZ's care mediation department in advance to see what options are available for additional budget for you or for practices where you might be able to get help (more quickly). Kaleidos unfortunately cannot assist with this. The above applies to all types of care requests (including mental health care or medical gender care). Any updates will be published on our website and LinkedIn.

At the start of a treatment, a referral is always required. In most cases, you will be referred by your general practitioner (GP), but you can be referred by an occupational physician, medical specialist, or other healthcare provider as well. The referral letter must be in our possession before scheduling an intake appointment.

We request the following indication criteria to be motivated (briefly) by referrers:

• Suspicion of the presence of a mental health problem according to ICD or DSM classification.
• Presence of an (assumed) connection between the mental health problem and LGBTQ+ issues OR the importance of a specialized LGBTQ+-specialized treatment setting.

We also request referrers to ensure the following exclusion criteria

• There is no indication for outreach care (e.g., FACT care).
• The request is not solely related to social services.
• The referral is not primarily for the diagnostic assessment of the presence of ADHD and/or autism.
• The referral is not for diagnostic assessment and indication for medical transition WITHOUT an invitation.

Transgender people can only be referred by invitation for diagnostic assessment and indication for medical transition. We do NOT have our own waiting list for this care and exclusively approach patients from the waiting list of Amsterdam UMC.

Given the specialized focus of Kaleidos, we also offer the possibility of referrals from outside the greater Amsterdam region. However, when referring patients from outside this region, the primary care physician remains responsible for (coordinating) crisis care. During the waiting period until intake and outside office hours, the primary care physician is always responsible for (coordinating) crisis care.